My view is that along with the thief, Adobe have aided and abetted in my total loss. As the purchase was well over 45 days PayPal could only confirm but not refund the cost of purchase. This Adobe action prevented me giving full advice and confirmation of delay in ascertaining it was stolen to the Police or Fraud Action. I contacted Adobe who advised that the product was stolen and the original purchaser now wished to use it.įair enough but Adobe then deleted all reference on their registration details that I had ever registered or used CS6. Thirteen months after installation whilst updating the “update” deleted all CS6 on my PC and linked me to the Cloud version (ie pay monthly). I registered the product and received monthly software updates and other tutorial invites. Adobe confirmed all OK and I was free to install and use and even gave advice. I bought via PayPal and checked within the 45 day refund period. They advised caution but would verify the Key if purchased. You can find details in post #3 in this discussion which you can utilize to help ensure you are provided genuine Adobe software in the future when you make a purchase.I bought a genuine unused copy of CS6 in Oct 2012 via eBay, I was indeed careful as the price although high was well below new retail. I am sorry that you are facing this difficulty with your purchase. Since you did not purchase Master Collection CS6 from Adobe directly you will want to work with the company who you provided your money too if you would like a refund. There is no need for two separate serial numbers to install Master Collection CS6. When an individual purchases Master Collection CS6 they are given a Master Collection serial number. It is very concerning that even though you purchased Master Collection CS6 you were instead provided a serial number Production Premium and Design and Web Premium CS6.

It is due to the violation in this agreement that the serial numbers provided to that company, and then resold to you and other individuals, were invalidated. The Production Premium and Design Web Premium serial numbers are both volume license serial numbers that were not designed for individual sale. Roxanne Martin I reviewed both of the serial numbers you provided.

Adobe cs6 serial number expires